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OUR WARRANTY POLICY
Our Warranty Policy is simple: if a Geographe part or piece of tooling fails within the warranty period, we'll fix it.
Our policy is designed to keep your plant running with the minimum of disruption.
All failures are reported through Geographe's Technical Services Department, who will carry out any metallurgical tests or investigations as required. Where changes are considered necessary, these are implemented through our Corrective Action system. The results of failure investigations will be made available on request.
We do reserve the right to charge for repairs or replacements in the event that subsequent investigation shows that the failure was not due to faulty materials or workmanship; if in other words, the failure was due to lack of maintenance, overload, accidental damage, abuse, normal wear and tear, or any other factors beyond our control.
We have three (3) types of warranty, applicable to New Parts, Repaired Parts and Custom Parts. More details on each are outlined below.
New Parts Warranty
Geographe provides a warranty to our valued customers, ensuring that any new part purchased from us is free
from defects in material and workmanship for a period of twelve (12) months from the date of delivery to the
Purchaser.
This warranty is subject to the terms and conditions outlined in section thirteen (13) our 'Standard Terms and
Conditions of Sale'.
These terms and conditions can be downloaded here.
Repaired Parts Warranty
The warranty period for repaired items used in surface earthmoving applications is normally six (6) months from
the date of delivery to the Purchaser.
The warranty period for repaired items used in underground applications is three (3) months from time of delivery to the Purchaser.
If however, we are requested to carry out a repair which we consider will not achieve this level of performance, we will ask the customer's representative to sign a Repair Concession Authority. Under such conditions, the normal warranty does not apply.
Normal wear and tear, lack of maintenance, overload, accidental damage and abuse are excluded. Short-life items are warranted for their normal service life only.
Geographe warranty shall be limited to faulty workmanship and replacement of only those parts that have been replaced with new unused parts during the repair or rebuild. No other costs claims, suits or damages whether direct or indirect shall be considered or accepted by Geographe.
We reserve the right, in all cases, to replace or repair defective items, at our discretion.
Prototype and Custom Designed Parts Warranty
Geographe's warranty shall be limited to faulty workmanship unless failed product is deemed by a Geographe representative to be as a result of inadequate or inappropriate customer provided working designs.
Warranty terms may be arranged for future iterations of a prototyped product, however, life expectancy must be formally benchmarked and figures agreed between Geographe and the customer.
Geographe warrants in house design solutions based on complete working information being supplied. In the event that critical information is found to be incomplete or inaccurate, any warranty shall be null and void.
In order to warrant, Geographe will stipulate required lubrication and maintenance on designed equipment which must be adhered to. Any deviation from a specified maintenance plan will void warranty